GET 10% OFF YOUR FIRST ORDER
FAQ

FREQUENTLY ASKED QUESTIONS

WHERE ARE YOUR PRODUCTS MADE?

All our textile products are hand printed and made in and around New Delhi, India. We work with a family-run printers who hand screen print our designs onto fabric which are stitched into cushions, accessories and table linen in our studio. The majority of our bedding is also hand quilted in house. Our dhurries are handwoven in villages around Jaipur. A special mention goes to the fabric covered pom poms in the Pushkar Collection, made by Maninder’s grandmother (and friends) in their village on the outskirts of Panipat. Check out her picture on the right – she’s a superstar! 

DO YOU HAVE A PHYSICAL STORE?

Customers in Delhi are welcome to give us a call on +91 11 416 00863 or email hello@safomasi.com to make an appointment to visit our showroom and studio space. For the full list of shops around the world that stock our products, take a look at the stockists page.

DO YOU DESIGN CUSTOM PIECES OR COLLABORATE ON PROJECTS?

We are happy to design custom pieces wherever possible, however a minimum order quantity may apply. We love to collaborate on interesting projects – from furniture to product, graphics/illustration, interiors and fashion! For all inquiries, please email hello@safomasi.com with your proposal.

HOW CAN I FIND OUT WHEN YOU HAVE NEW PRODUCTS OUT?

To be the first to know about new collections or product lines, sign up for our newsletter by clicking on the link in the footer or at the top of the homepage. We sometimes have special offers for subscribers, plus when you sign up you'll get a promo code for 10% off your first order, so keep a look out for our mails (check your junk folder if you don't find it straight away)! You can also follow us on Facebook, Twitter, Instagram and Pinterest for a peek at our inspiration and life behind-the-scenes in our studio.

HOW SHOULD I LOOK AFTER MY SAFOMASI PRODUCTS?

All our products are hand printed and hand made should be looked after with love! Please check the product details for specific care instructions, but in general we recommend that most products are dry cleaned and kept out of direct sunlight. If you are hand or machine washing products, we recommend you use a non-biological detergent with no optical whiteners, bleaching agents or enzymes as these can cause colours to fade or become patchy. All our fabrics are 100% natural and printed with water based inks. As with all natural fabrics, they may fade with time.  

WHERE CAN I GET A CUSHION FILLER?

Cushion fillers are easily available. In the UK try John Lewis, Dunelm or Merrick & Day. In the USA try Pottery Barn or Crate and Barrel. In India try local markets or Shoppers Stop. Our cushions are standard sizes, but if you can’t find the exact size or if you want to make sure you get a plump look when filled, try a size slightly bigger. For our 45 x 45 cm cushion covers we use fillers with a weight of 600 grams for a nice, fluffy look.

We can provide fillers on request, with a minimum order quantity of 6. Please email hello@safomasi.com for a quote, remembering to mention your location.

DO YOU DO BULK ORDERS?

Yes. Please email us at hello@safomasi.com with your requirements.

SHIPPING + RETURNS

All orders are shipped from our studio in New Delhi, India using Fedex, UPS, DHL, DTDC, UK Mail or UBX. 

SHIPPING WITHIN INDIA

Free Shipping on all products when paid for online by credit card, debit card or net banking. We also offer cash on delivery.* A convenience charge of Rs. 80 will be added to the total if you select this option at checkout. 

*Due to new inter-state shipping regulations, unfortunately we are unable to offer cash on delivery in the following states: Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Jammu & Kashmir, Jharkhand, Karnataka, Madhya Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Orissa, Rajasthan, Sikkim, Telegana, Tripura, Uttar Pradesh, Uttrakhand and West Bengal.

If a cash on delivery order is placed from any of these states, we'll get in touch seperately with a link to make the payment online before the order is shipped.

INTERNATIONAL SHIPPING

We ship all over the world, at a flat rate calculated by weight for different zones.

0 - 1.5 kg         →     USA + rest of world  USD  $14   /  UK   £9
1.6 - 4.5 kg     →     USA + rest of world  USD  $35   /  UK   £20
4.6 - 7.5 kg     →     USA + rest of world  USD  $70   /  UK   £40
7.5 kg +           →      FREE

When you review your order in the checkout, you will see the total shipping amount for the items that you have selected. 

ORDER + SHIPPING PROCESS

As soon you place your order, you will receive a confirmation email. Orders are dispatched from our studio in New Delhi, India within 1-2 working days unless otherwise stated in the product description. As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.

Orders will need to be signed for, so please choose a delivery address where someone will be in to receive it. You must provide a full address, including any special instructions, as we will not be responsible if the shipment goes missing due to the wrong address. If an incomplete address or phone number is provided, we will email you to ask for the full address/phone number. We are unable to schedule deliveries without a valid address and phone number, so if we do not get a reply after 2 attempts to reach you, we will cancel the order and refund the full amount. 

Deliveries will take place between Monday-Friday, and will be attempted 3 times before they are returned to us. There will be additional fees for further shipping attempts, or for any change of address after the delivery has been scheduled and you have received your tracking number. Please allow 5-7 working days from dispatch for your goods to arrive, though in practice they usually arrive within 3 working days. 

INTERNATIONAL CUSTOMS + TAXES

To make your shopping experience as simple as possible, we have arranged for Fedex/UPS/DHL to customs clear your goods and deliver them to your doorstep. We try to ensure that no additional duties or taxes will be charged. However as as these vary from country to country, they cannot be predicted and so any customs charges and/or handling fees charged by the courier company will be the buyer’s responsibility. 

RETURNS

We really hope that you’re happy with your Safomasi purchase. If, however, you are unhappy or if your product has been damaged in transit, please contact us at hello@safomasi.com as soon as possible. We will offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 15 days of receipt. 

We are unable to reimburse shipping costs, including those to return the product to Safomasi, and we recommend that you obtain proof of postage on returning the item to us as we cannot accept responsibility for items lost in the post. Once we receive the item/s, the refund will be initiated. Refunds are subject to a 3.75% processing fee which is charged by our payment gateway and unfortunately cannot be avoided.

Please note that minor differences in colour, printing and placement of the print are not considered defects, but are part of the intrinsic hand made and hand printed nature of our products and are what makes each piece special. 

PAYMENT INFORMATION

You will be transferred to CCAvenue, a third party payment gateway to complete your transaction. CCAvenue is the biggest payment gateway in India, and a 100% secure, PCI DSS certified site, using the highest levels of encryption possible. 

PAYMENTS WITHIN INDIA

There are 3 ways to make your payment:
Cash on delivery
Credit / debit card: Visa, MasterCard, Maestro, Diners, American Express
Net banking: Available for the top 46 banks in India

INTERNATIONAL PAYMENTS

Payment is accepted only via credit card: Visa, Mastercard, American Express, JCB and Diners. All orders are processed in the currency shown (GBP or USD), and for this some credit cards may charge a foreign transaction fee if your holding account is in a different currency. Please check with your card issuer if this is applicable to you, as we cannot predict or control bank fees and will not be responsible for them.

If you do not have a credit card, please contact us at hello@safomasi.com and we can work out an alternative method for you to purchase our products.

TERMS + CONDITIONS

ORDERING + CANCELLATION

We make every effort to ensure all products are in stock and up to date, but in the unlikely event that we do not have your chosen product we will contact you and offer either a refund or a later delivery if possible. Orders cancelled within 12 hours of being placed are entitled to a full refund. Please email hello@safomasi.com if you wish to cancel your order and we will issue the refund immediately. Please allow a few days for the refund to be reflected in your bank statement.

PRICING

Prices are inclusive of taxes, but not any custom charges that may occur for international deliveries, or transaction fees that you may be charged by your bank for making a payment in a different currency to your holding account. We reserve the right to adjust any prices or shipping amounts at any time without notice.

IMAGES + DESCRIPTIONS

We aim to display and describe accurately the colour of products on the website, however colour representation varies from monitor to monitor, so there may be some slight variation from the actual product you receive. Due to our large scale pattern repeats and the hand printed and hand made nature of our products, the crop of the pattern will vary from product to product, and print variations may occur. This is not considered a fault, it adds to the characteristics of each product and is part of what makes every single Safomasi product special and unique. 

SHARING

This site and its’ content - all images, text, design and graphics, are owned by Safomasi and are Copyright ©2013-2015 Safomasi. We are happy for people to share our images, but please make sure that you credit Safomasi and link to safomasi.com.

Furthermore, as you browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Safomasi Enterprises Pvt. Ltd., relationship with you in relation to this website. The term ‘Safomasi Enterprises Pvt. Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 458/1, 2nd Floor, Chirag Delhi, Near Hanuman Mandir, New Delhi, 110017, India. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

PRIVACY POLICY

We make every effort to protect the privacy of our users and customers. As such, this privacy policy sets out how Safomasi Enterprises Pvt. Ltd. (hereafter referred to as 'us' or 'we') uses and protects any information that you give us when you use this website. Your online privacy and security is our priority, and we are committed to ensuring that you are protected. We will not disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address. We do not receive your banking details, credit/debit card number, expiry date, card holder name, or any other information for payments made through our payment gateway, CCAvenue. CCAvenue is a 100% secure, PCI DSS certified payment gateway, which uses the post powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission.

ABOUT COOKIES

Cookies are small data files which are stored on your computer's hard drive when you visit a website. These cookies help web browsers to remember your preferences, and collect information about your usage patterns to help form a better and more personalised web experience. Usually, web browsers automatically accept cookies, however you can choose to modify your browser settings so you are notified when you are sent a cookie, and then you can choose to accept or decline it.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us at: Safomasi Enterprises Pvt. Ltd., 458/1, 2nd Floor, Chirag Delhi, New Delhi 110017, India or email hello@safomasi.com

Sign up to our newsletter to get 10% off your first order!